Page title: Stockist FAQs

For small items (e.g. up to 3 sample pots) we use Royal Mail. For most other items we use APC Swift Despatch.

For larger pallet orders we use Helsby & Longden who are part of the Pallet Force national pallet delivery network

As a standard, we don’t offer weekend or timed deliveries, however please contact us on 01928 734171 if you require either of these services and we will quote on an individual basis.

We aim to pack and dispatch orders as quickly as possible. We are currently 3-5 working days.

Please note this is NOT a guarantee; whilst we try our best to dispatch as quickly as possible there may be a delay. Please advise your customers accordingly and be sure to let us know when you place your order if it is urgent.

Drop shipping is not part of our business model, however we will always try to help, so if it is a special circumstance please contact us and we will see if there is anything we can do to help.

If delivering direct to your customer we require their full name, delivery address, contact phone number and email address, plus any special delivery instructions.

Please contact us for a quote if you require weekend or timed deliveries, delivery to the Highlands or Islands or delivery abroad.

If the total order value falls below £175.00 +VAT, there is an £8.00 +VAT carriage charge when delivering to your store.

Order values above £175+VAT are free delivery. If you order on your nominated free delivery day, there is no delivery charge and no minimum order value.

For small items (e.g. up to 3 sample pots) we can deliver by post and the delivery charge is £2.90+VAT. However please not this is not a tracked service.

Please contact us for a quote if you require weekend or timed deliveries, delivery to the Highlands or Islands or delivery abroad.

We try our best to ensure your order arrives in perfect condition, but unfortunately accidents do happen from time to time. If you have signed for your order and the products appear to be damaged on opening, please contact us as soon as possible. Ideally we require photos of the damaged items; please email sales@earthbornpaints.co.uk.

If you have refused delivery of a damaged item, please let us know so we can contact the courier and re-issue the items as soon as possible.

Please contact us directly if you have had an issue receiving your order. Although we do our best to pack and dispatch orders as quickly as we can, we aren’t able to offer a guaranteed delivery day unless specifically arranged.

If you think you have received the incorrect product or an item is missing from your order, please contact us on 01928 734171 and we will do everything we can to resolve the issue.

we are regularly asked to match to other colours or mix bespoke paint shades for customers and very often can achieve an extremely close match. Please be aware that some finishes are more limited in their colour scope so we cannot always offer a 100% match.

Ideally, we require a ‘brush-out’ or physical example of the colour that your customer would like us to match to, posted to the following address:

FAO Technical Manager

Earthborn

Frodsham Business Centre

Bridge Lane

Frodsham

Cheshire

WA6 7FZ

Please note this service can take a little longer to ensure we achieve the right colour, so please advise your customers of this. Please contact us directly if you would like to order.

t’s easy to order from us! We accept orders in the following ways:

Email – sales@earthbornpaints.co.uk

Phone – 01928734171

Fax – 01928731732

Please include your order number if applicable and any special instructions.

Yes! We keep formulations for all delisted colours so these are easy to order. We don’t offer sample pots but they are available to buy in full size tins. Please contact us directly if you would like to order.

If you would like an up to date price list, which includes purchase price and recommended retail prices, please contact us and we will email or post one out to you. Please just contact us by emailing sales@earthbornpaints.co.uk

When you first opened an account with Earthborn you should have received a stockist kit containing colour cards, brochures, posters, etc to help you promote our products in store. If you didn’t receive this or would like to order more colour cards, let the Marketing team know by emailing marketing@earthbornpaints.co.ukWe have a range of POS available, from colour discs to sample pot stands and product specific stands. We also produce a range of flyers throughout the year (printed on recycled paper) full of inspiration and advice for customers.  Get in touch with the marketing team if you would like any of these.

We’re all very knowledgeable here, give us a call and we will try to help.

Your first stop for basic product knowledge should be our YouTube playlist ‘All about Earthborn‘ this will give you a good overview of our main product range.

Next up, we have a range of blogs and customer FAQs on our website that might help. We also answer your questions in our monthly email newsletter and quarterly printed newsletter – let the marketing team know if you aren’t receiving these, marketing@earthbornpaints.co.uk

If you would like more in depth training please contact our Sales Development Manager, Roger, who can arrange training sessions either online or in person: roger@earthbornpaints.co.uk