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Click here for decorating advice|Please allow 2 - 3 days for online delivery

Delivery & Returns

DELIVERY

 

Our colour cards are posted out free of charge via Royal Mail second class post and might be delivered separately from other orders.

 

If you order up to 4 sample pots these are also sent out via Royal Mail Tracked 48.

 

If your order contains 5 or more samples pots or any other larger item your order will be delivered by a courier on a standard home delivery service. Please make sure you provide us with an email and a mobile number so that tracking details can be sent.

 

Deliveries are made within our courier’s standard operating hours Monday to Friday. No deliveries are made on weekends or Bank Holidays. Please note our warehouse and offices are closed on bank holidays in the UK and between Christmas and New Year – dispatches and deliveries will not be made during these periods.

 

We aim to deliver  2-3 working days of receipt of your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 2-3 working days delivery coming in to effect then. 

For large orders that require a pallet please allow an extra day for the pallet to be despatched.

 

Delivery costs

Sample Pots                                                              Free

All other items                                                         £5.00

Delivery to Scottish Highlands                            £9.95

 

 

 

RETURNS

 

If you’d like to return your unopened paint,  please notify us within 14 days by completing the returns form.

Return Form

Please return goods to us within 28 days of purchase for a full refund (excluding any delivery charges).

Unfortunately, we cannot refund items that have been opened or used.

 

If there are any issues with the paint you have received please contact our customer service team as soon as possible and they will advise you the next steps to get this resolved quickly.

 

You can contact us by telephone 01928 734171 or by email sales@earthbornpaints.co.uk.

 

PAYMENT

 

Our online store is available in the UK only.

You can pay by debit or credit card, as well as Apple Pay and Google Pay.