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I’m missing an item or I’ve received the wrong product in my order, what do I do?

If you think you have received the incorrect product or an item is missing from your order, please contact us on 01928 734171 and we will do everything we can to resolve the issue.

Delivery

Which couriers do you use?

Do you offer weekend or timed deliveries?

How long will it take to receive my order?

Do you ‘drop ship’ or deliver direct to customer?

How much is delivery?
Issues and complaints

My goods have been damaged, please help!

My order has arrived later than I expected, what do I do?

I’m missing an item or I’ve received the wrong product in my order, what do I do?
Ordering

Can I order colour-matched paint colours or bespoke shades for my customer?

How do I order products from Earthborn?

Earthborn stockist FAQs

Where can I see prices for Earthborn products?
Training and marketing

How can I promote Earthborn in store?

How can I improve my knowledge of your product range?

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